Terms & Conditions

These terms are an agreement between you and Vesta Global Inc. (“Vesta”, “we”, “us”), of 539 West Commerce, Dallas, TX 75208, United States. They cover your use of vestastudio.io, the Studio and any related services. By creating an account or using the service, you agree to them. If you use Vesta for a business, you agree on its behalf and confirm you are authorised to.

Our Privacy Policy explains how we handle your information and forms part of these terms.

Vesta provides AI virtual staging, photo-editing and related tools for presenting property. We improve the service continually, and may add, change or retire features. Tools we mark as “in development” are not yet available and are described as plans, not commitments.

• You must be at least 18 and give us accurate information.
• You are responsible for everything done through your account and for keeping your sign-in methods and any API keys secure.
• Tell us straight away at info@vestastudio.io if you think your account has been misused.

The Studio runs on credits. One credit covers one standard operation — one image. Asking for several variants or a higher output resolution uses a credit for each extra image or resolution step. New accounts start with free credits and a welcome gift, as shown at sign-up.

Monthly plans renew automatically each billing period until you cancel. Credits from plans and from credit packs roll over, so an unused allowance is not lost at the end of a month. Prices are shown on our pricing page, are charged through Stripe, and may exclude taxes, which are added where required. We may change prices; a change to your plan takes effect from your next billing period and we will tell you before it does.

You can cancel your plan at any time from the billing page in the Studio. Cancellation stops the next renewal; it takes effect at the end of the period you have already paid for, and you keep your plan and your credits until then. We do not refund part of a billing period, except as set out in our refund policy below.

Failed renders cost nothing. If a render or edit fails, or comes back without an image, the credits it used are returned to your balance automatically. You do not need to ask.

Defective renders.If a completed image is technically defective — for example, the room’s walls, windows or proportions have been altered, or the file is corrupted — tell us within 14 days and we will return the credit. A render that is correct but not to your taste is not a defect; you can re-run it.

Your first subscription — 14-day guarantee.If Vesta isn’t right for you, you can have your first subscription payment refunded in full if you ask within 14 days of that payment and have used no more than 10 credits in that time. This applies once per customer, to the first payment only.

Credit packs. A credit pack can be refunded within 14 days of purchase if you have not used any credits since buying it. Once credits from the pack have been used, it is non-refundable.

Renewals. Renewal payments are not refundable. To avoid the next charge, cancel before your renewal date.

Free credits. Credits given at sign-up, the welcome gift and any promotional credits have no cash value and cannot be refunded or exchanged.

How to ask. Email info@vestastudio.io from the address on your account with your receipt or the date of the charge. We aim to reply within five business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank. When we refund a payment, we remove from your balance any unused credits it bought.

Chargebacks. Please contact us before disputing a charge with your bank — we can almost always resolve it faster. We may pause an account while a dispute is open.

Closing your account. Unused credits are forfeited when an account is closed, except where you are entitled to a refund under this policy.

Nothing in this policy limits any right to a refund that the law gives you and that cannot be waived.

You keep ownership of the photographs you upload. As between you and Vesta, you own the images the Studio produces for you, and you may use them to market the property they show — subject to the disclosure rules below.

You give us permission to store, process and display your photographs and images to provide the service, including sending them to our imaging providers and publishing the unaltered original of each staged photograph on a public page, which the law requires so buyers can see what was changed.

You confirm that you have the right to upload each photograph, to have it altered, and to publish both the altered image and the original.

Every staged image carries a permanent virtual-staging disclosure. You must not remove, crop, cover or obscure it, and you must publish the link to the original wherever the law or your MLS requires. Plans that allow removing the Vesta brand mark remove the mark only — never the disclosure.

You must not use Vesta to misrepresent a property. In particular, you must not:

• remove or add structural elements, widen rooms, or change the layout;
• hide damage, defects or conditions a buyer or tenant would want to know about;
• change the view from a window, or add features the property does not have;
• upload unlawful content, or content you have no right to use;
• attempt to reverse engineer, overload, scrape or resell the service, or get around credit limits.

You are responsible for your listings and for complying with the laws and MLS rules that apply to them.

Staged images are illustrations of how a space could look. They are produced by AI, can contain inaccuracies, and must be reviewed by you before you publish them. We do not promise any outcome from using them, such as a sale, a price or a timeframe.

The Vesta service, software, design, brand and content — other than your photographs and images — belong to Vesta and its licensors. We give you a limited, non-exclusive, non-transferable right to use the service under these terms. No other rights are granted.

Vesta relies on third parties for sign-in, payments, hosting and image processing, and may link to other sites. Their own terms apply to your use of them, and we are not responsible for services we do not control.

The service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise the service will be uninterrupted or error-free.

To the fullest extent the law allows, Vesta Global Inc. and its members, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill or data, arising out of or relating to the service or these terms — even if we were told such damages were possible.

Our total liability for all claims arising out of or relating to the service or these terms, in contract, tort or otherwise, is limited to the greater of (a) the fees you paid us for the service in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

These limits do not apply to liability arising from fraud, gross negligence or wilful misconduct, and they do not limit your obligation to pay fees or your obligations under the indemnity section. Some jurisdictions do not allow certain limitations; where that is the case, these limits apply only to the extent the law permits.

You agree to defend and indemnify Vesta against claims arising from your content, your listings, or your breach of these terms or of the law — including publishing an altered image without the disclosure it requires.

You may stop using Vesta at any time. We may suspend or close an account that breaches these terms — particularly the disclosure and acceptable-use rules — or where the law requires it, and will tell you why where we are able to. The sections on content licences, disclaimers, liability, indemnity and governing law continue after termination.

Governing law. These terms, and any dispute arising out of or relating to them or to the service, are governed by the laws of the State of Texas, USA, and applicable U.S. federal law, without regard to conflict-of-laws rules.

Talk to us first. Before starting any legal proceeding, you agree to email info@vestastudio.io with a description of the dispute and give us 30 days to try to resolve it informally. We will do the same for you.

Venue. Any dispute that is not resolved informally must be brought exclusively in the state courts located in Tarrant County, Texas, or in the United States District Court for the Northern District of Texas, Fort Worth Division, and you and Vesta Global Inc. consent to the personal jurisdiction of those courts. Either of us may instead bring an individual claim in a small-claims court that has jurisdiction.

If you are a consumer and the law where you live gives you the right to bring a claim in your local courts or under your local law, nothing in this section takes that right away.

We may update these terms. We will revise the date at the top and, for significant changes, tell you by email or in the Studio before they take effect. If you keep using Vesta after that, the updated terms apply.

Vesta Global Inc. · 539 West Commerce, Dallas, TX 75208, United States · info@vestastudio.io